Contact Us
Please use the contact form below for assistance
Frequently Asked Questions
Do you test on animals?
We do not, and we never will. Neither do our suppliers, and we would never use a supplier that does.
Are your products allergenic?
Some of our products are hypoallergenic, but not all of them. Please check the ingredients list on each product page to see if it's suitable for you.
Are your products vegan?
Yes, they are, and they always will be.
What candle wax do you use?
We use a natural blend of rapeseed and coconut wax, which is completely free from paraffin (excluding the wick), soy, palm, beeswax, and any synthetic additives, ensuring a cleaner environment for your senses.
What candle wicks do you use?
We use wicks made from unbleached cotton, interwoven with linen thread and coated with a small amount of paraffin wax, which we hope to eliminate in the future.
Do you use synthetic fragrances?
Yes, we do, and we have spent over two years testing and sourcing the highest quality, vegan, and paraben-free fragrance oils, approved by the top experts in the industry.
How strong are your fragrances?
The fragrance concentration can be found under the 'CONCENTRATION' tab on each fragrance product page.
Where are your products made?
We make all of our products in small batches in-house here in England, ensuring full control over quality.
Do you provide samples?
To ensure risk-free purchasing, every fragrance comes with a 2ml sample, allowing you to try it on your skin before opening the full-sized bottle. Please note that we do not accept returns on opened products unless they are faulty.
Can I place a corporate order?
We are currently accepting corporate orders. Please email us at wholesale@pembrokeavenue.com, and a member of the team will be in touch.
If there are any questions we have missed, please let us know via help@pembrokeavenue.com