PRIVACY POLICY
This policy explains how we handle your personal information when you visit our website, place an order, or get in touch with us
1. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we’ll update the date at the bottom of this page and post the revised version on this website.
2. Information We Collect
A. Information You Provide
We collect information you give us, like:
- Name, address, email, and phone number
- Billing and shipping details
- Account login information
- Messages you send through customer support
B. Information We Collect Automatically
We use cookies and other tools to collect:
- Your IP address, browser type, and device info
- How you use our site and interact with features
C. Information from Third Parties
We may receive information from:
- Shopify (our online store platform)
- Payment processors (to handle orders)
- Marketing or analytics partners
3. How We Use Your Information
We use your data to:
- Fulfil your orders and manage your account
- Provide customer support
- Improve our services and website
- Send you updates or promotions (if you opt in)
- Detect and prevent fraud or abuse
4. Cookies
We use cookies to:
- Help run the site
- Remember your preferences
- Analyse how people use our website
- Show personalised ads (with your consent)
You can block cookies in your browser settings, but it might affect how the site works. You can read about Shopify's cookie policy here.
5. When We Share Your Information
We may share your information with:
- Service providers (e.g., delivery or payment partners)
- Marketing partners (with your consent)
- Our company affiliates
- Legal authorities (if required)
- Others, if you’ve agreed to it
We do not sell your sensitive personal data or use it to infer personal traits.
6. Third-Party Links
Our site may link to other websites. We’re not responsible for their privacy practices. Always review their policies before sharing your information.
7. Children's Privacy
We do not knowingly collect data from children under the age of 16. If you are a parent or guardian and believe we have collected such data, please contact us and we will delete it immediately.
8. Security and Data Retention
We take steps to protect your data, but no system is completely secure. We retain your information only as long as necessary to:
- Maintain your account
- Provide services
- Meet legal or business requirements
9. Your Privacy Rights
Depending on your location, you may have the right to:
- View the personal data we hold about you
- Correct or delete your information
- Get a copy of your data
- Opt out of data sharing or targeted advertising
- Limit how we use your data
- Withdraw your consent (if you gave it)
- Appeal if we decline your request
To make a request, contact us using the details below. We may need to verify your identity first.
10. Complaints
If you are unhappy with how we handle your data, please contact us. If you are still not satisfied, you may have the right to file a complaint with your local data protection authority.
11. International Users
If you are located outside the UK, we may transfer your data internationally. We comply with relevant legal standards to ensure your information is adequately protected during such transfers.
12. How to Contact Us
If you have any questions or concerns about this policy, feel free to contact us via:
Email: help@pembrokeavenue.com
Address: Pembroke Avenue Ltd, 10 Pembroke Avenue, Gorleston, Great Yarmouth, NR31 7LG
LAST UPDATED ON 27/05/25
