This website is operated by Pembroke Avenue Ltd. When we say “we”, “us”, or “our”, we’re referring to Pembroke Avenue. By using our site and services, you agree to these Terms of Service and any related policies we mention.

By using our website or purchasing something from our store, you are entering into a contract with us and agree to follow our rules. If you don’t agree with these terms, please do not use our website or services.

We may update these terms from time to time. It’s your responsibility to check for changes. If you continue using our site after changes are made, it means you accept the updated terms.

Our online store is powered by Shopify, which helps us operate our e-commerce platform securely and efficiently.

To use our website, you must be of the legal age of majority in your area (usually 18+), or have permission from a parent or guardian.

You agree not to use our site or products for any illegal purpose, or attempt to harm the site (such as uploading viruses or attempting to hack it).

We may refuse service to anyone, at any time, for any reason. Please don’t copy or resell our website or services without written permission from a member of our team.

Most of your information may travel across various networks (except credit card information, which is always encrypted). This is standard for internet use.

We do our best to display accurate images and descriptions, but we can’t guarantee that your screen will show colours exactly as they appear.

Products and prices may change at any time, without notice. Some products may be available only online and in limited quantities. We may also limit who we sell to, and how much customers can buy, to keep things fair.

We may cancel or limit orders at our discretion, especially if we suspect reselling. If there’s a problem with your order, we’ll try to contact you using the details you provided.

You agree to provide accurate and up-to-date billing and contact information so we can complete your purchase successfully.

We may offer tools or links to other websites that we do not control, and you use them at your own risk. We are not responsible for the content, policies, or actions of these third parties. Please read their terms and policies before interacting with them.

If you send us (or post on social media mentioning us) suggestions, reviews, or feedback, we are free to use them in any way, without owing you compensation.

You agree your comments will not violate any laws or harm others. Please do not post anything offensive, misleading, or damaging.

We handle your personal information according to our Privacy Policy. Please review it to understand how we collect, use, and protect your personal data.

Occasionally, the information on our website may contain errors or be out of date (such as prices or product descriptions). We reserve the right to correct or update this information at any time, without notice (even after you place an order).

• Use our site for any illegal or harmful purpose
• Violate intellectual property rights
• Spread malware or spam
• Collect others’ data
• Interfere with the website’s security

If you engage in any of the above, we may revoke your access immediately.

We do not guarantee our website or services will always be perfect or uninterrupted. Everything is provided “as is”, with no guarantees. We are not responsible for any losses or damages that result from using our website or services.

If you break these terms or the law, and someone else makes a claim against us because of it, you agree to cover our costs (including legal fees). This includes protecting our staff, partners, and suppliers from those claims.

If any part of these terms is found to be illegal or unenforceable, the rest will still apply.

You can stop using our website at any time. We may also stop providing services to you if you break these terms. Certain responsibilities (like paying any amounts owed) will still apply after termination.

These terms, along with any other policies posted on our website, form the complete agreement between you and Pembroke Avenue. They replace any previous agreements or communications.

All terms are governed by the laws of the United Kingdom.

We may update these Terms of Service at any time. It’s your responsibility to check for updates. By continuing to use our website or services after changes are made, you agree to the new terms.

If you have any questions or concerns about these terms, feel free to contact us via:

Email: help@pembrokeavenue.com

Address: Pembroke Avenue Ltd, 10 Pembroke Avenue, Gorleston, Great Yarmouth, NR31 7LG

Phone: +44 (0) 7557446702

Company Registration Number: 14421498